Privacy Policy
Last Updated: 10 June 2025 · Gearhaven, Bangkok, Thailand
1. Introduction
Gearhaven ("we", "us", "our") operates from 412 Thanon Ratchadamri, Lumphini, Pathum Wan, Bangkok 10330, Thailand. This policy explains how we handle personal information you provide when making a service enquiry, contacting the workshop, or using this website.
We keep this policy straightforward and in plain language. If anything is unclear, you can contact us directly at [email protected].
2. Information We Collect
2.1 Information you provide directly
When you submit an enquiry through our website contact form or contact us by phone or email, we may collect:
- – Your name
- – Email address
- – Phone number (if provided)
- – Description of the watch piece and service enquiry
2.2 Information collected automatically
When you visit this website, we may collect basic analytics information such as pages viewed, time spent on site, and approximate location (city level) via cookies or similar technologies. See our Cookie Policy for details.
2.3 Legal basis for processing (Thailand PDPA)
We process your personal data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). The legal basis we rely on is:
- – Consent — for marketing communications and analytics cookies (where applicable)
- – Legitimate interest — to respond to service enquiries you have initiated
- – Contract performance — to carry out agreed repair or restoration work
We retain contact information for up to 24 months from the date of last contact. Intake records relating to watch servicing are retained for up to 5 years for business continuity.
3. How We Use Your Information
We use the information you provide to:
- – Respond to your service enquiry
- – Discuss and confirm the scope of watch repair or restoration work
- – Contact you during the course of a service job (assessment findings, completion, collection)
- – Maintain intake records for pieces in our care
- – Improve our website and service offering using aggregated analytics data
3.1 Third-party sharing
We do not sell or share your personal data with third parties for marketing purposes. We may share data with:
- – Website hosting and analytics providers (e.g. Google Analytics), who process data under their own terms
- – Parts suppliers, where a piece reference number (but not personal contact details) may be shared to source a component
- – Regulatory authorities, if required by Thai law
3.2 Marketing communications
We do not send marketing emails. Contact from Gearhaven is limited to responses to your direct enquiries or updates about a piece in our care.
4. How We Protect Your Information
- – This website is served over HTTPS. Data transmitted via the contact form is encrypted in transit.
- – Contact details are stored in password-protected systems accessible only to workshop staff.
- – Physical intake records are kept in a locked filing system within the workshop.
- – In the event of a data breach affecting your personal information, we will notify you and the relevant Thai authority as required under the PDPA.
5. Cookies
This site uses essential cookies for basic functionality and optional analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page.
6. Your Rights Under the PDPA
Under the Thailand Personal Data Protection Act, you have the right to:
- – Access — request a copy of the personal data we hold about you
- – Rectification — request correction of inaccurate data
- – Erasure — request deletion of your data where there is no legal requirement to retain it
- – Portability — receive your data in a structured, machine-readable format
- – Object — object to processing carried out on the basis of legitimate interest
- – Withdraw consent — withdraw previously given consent at any time, without affecting earlier processing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).
7. Third-Party Links
This website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing any personal information to them.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have collected information from a minor, please contact us and we will remove it promptly.
9. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of this website after an update constitutes acceptance of the revised policy.
10. Contact
For questions about this policy or to exercise your data rights:
Gearhaven
412 Thanon Ratchadamri, Lumphini, Pathum Wan, Bangkok 10330, Thailand